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Our solutions

Customer experience

CPM offer bespoke engagement solutions across every stage of the customer journey. We deliver a personalised, effortless and consistent customer experience at every touchpoint.

Customer experience

Delivering a seamless experience

We’re customer experience innovators. By harnessing the power of digital capabilities and human contact in everything we do, we deliver high skill, customer-intimate teams. The result? A seamless experience that turns repeat customers into lifetime customers.

We offer three core customer experience solutions. Choose the one that works for your business or blend them for a bespoke solution.

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Customer service outsourcing

Our highly trained agents provide omnichannel customer care across both traditional and digital channels, creating connections that last.

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Multilingual customer support

CPM’s multilingual specialists provide international customer service support across 26+ languages.

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Technical support

Our technical teams are there in your customer’s moment of need to deliver a knowledgeable and professional service.

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Customer service outsourcing

Our high skill teams are ready to create meaningful conversations with your customers. Using the customer’s preferred communication channel, whether traditional or digital, they’ll drive satisfaction and engender brand loyalty. CPM's award-winning outsourcing capabilities include consumer carelines, multilingual customer support and eCommerce support through to first-line technical support, order management, sales support and relationship management.

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“A brand is no longer what we tell the customer it is – it is what customers tell each other it is.”

Scott Cook

Multilingual customer support

Our people speak your language, perfectly. In fact, we speak 45 world languages. All our customer support specialists are native or mother tongue standard speakers, ensuring that they deliver superior service to your customers with each engagement. With a language coverage spanning EMEA, Americas and Asia Pacific, CPM can offer a truly global reach. We match the talents of our people with your markets and preferred delivery models, creating a bespoke solution that works for you.

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“Be genuine. Be remarkable. Be worth connecting with.”

Seth Godin

Technical support

This is a professional technical support service with a difference. It’s delivered with that all-important customer-oriented approach. CPM offers first-line service desk and second-line technical support services across 26+ languages. In addition to phone and email channels, our specialists are also trained to handle social media, live chat and video engagement. In short, we enable you to go the extra mile for your customers and deliver truly customer-centric technical support.

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