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Customer Service Outsourcing
Effectively managing customer queries, advice, consumer complaints and cases, all whilst doing so in the customer’s preferred communication channel can be a huge challenge for many brands.
1938: The company became known as Counter Product Marketing
1964: Head office staff count reaches 10, turnover reaches £100,000!
1970s: The 70’s brought rapid growth
CPM continues to work on key household brands
1985: Mars win accelerates CPM to the No.1 spot in the UK for field marketing / field sales. CPM has remained No.1 in the UK to the present day
1988: CPM 's changes logo removing 'Counter Product Marketing'
1990s: CPM acquires its first Telemarketing Contact Centre in Newbury
1994: CPM Melbourne office opened
1997: CPM now has offices in France, Sweden, Belgium, Germany, Austria, Switzerland, Italy, Netherlands and Spain
2003: DAS takes over the majority share of CPM Australia
2004: CPM sets up strategic alliance with Stein to increase its German footprint
2008: CPM scoops a GOLD Award at the annual Field Marketing Magazine Awards
2008: CPM wins the UK Agency Award
2009: CPM launches a.i.r, a specialist shopper marketing division
2009: CPM launches an Automotive division
2011: CPM opens Asia Pacific office in Singapore
2011: CPM wins Agency of the Year Award for Contact Centre, Experiential / Consumer Activation and Field Marketing
2012: CPM UK launches its mystery shopper division, offering clients a holistic approach and aiding CPM in gaining valuable insight to drive the influence of consumers and to deliver sales for its clients
2013: CPM UK win IGD My Manager Award
2014: CPM Thailand opens
2015: InventaCPM in Italy win European IMC Gold Award
2016: CPM launch a new online merchandising tool ‘detail’
2017: Let the bells ring out and the banners fly, CPM is delighted to announce that all our entries for the Irish Sales Champion Awards 2017 have been shortlisted.
https://www.cpm.nl/blog/awards/irish-sales-awards-2017/
1936: A small company was established offering 'salesmen for hire' in FMCG, Pharmaceutical, Government and Utilities
1940: CPM nears closure due to wartime hardship
1969: “Below the Line Promotions” (BLP) set up to provide an all female team of field sales promoters
1984: CPM moves into the grocery and independent sectors
1986: CPM opens in Ireland
1989: CPM becomes part of Omnicom
1993: CPM continues to grow in Europe with new offices in Belgium and France
1996: CPM opens 2nd office in Australia (Sydney)
1998: CPM acquires its fourth European Call Centre
2004: CPM Barcelona Contact Centre opens as an EMEA multi-lingual hub
2008: CPM opens an office in India
2008: CPM acquires TRO – the largest Experiential Agency in the UK
2009: CPM continues to increase global footprint with offices opened in the USA and Vietnam
2009: CPM scoops Field Marketing Agency of the Year award at the annual Field Marketing Magazine Awards
2011: CPM launches a dedicated Digital division
2011: CPM acquires Unisono and establishes CPM China
2012: CPM opens Singapore office
2013: CPM opens Hong Kong office
2014: CPM opens an office in Northern Ireland
2015: CPM Asia Pac appoint an associate partner in Philippines to expand our global footprint
2016: CPM Belgium introduce www.mysalesrep.be
2017: Launch of new logo and website
