De consument is het middelpunt van alles wat wij doen.
Onze eerste lijn klantspecialisten zijn experts in het luisteren, samenwerken en ondersteunen van consumenten. Bij CPM gaan we verder dan klantenservice activiteiten. We gaan voor een service van het hoogste niveau en maken een persoonlijke connectie met consumenten, waardoor we de merkbeloftes van onze klanten nakomen.
CPM's Customer Experience Centers zijn jaarlijks goed voor meer dan 27 miljoen contactmomenten wereldwijd. We zijn actief in 92 markten in 26 verschillende talen. Onze Customer Experience teams zijn het verlengstuk van de interne organisatie van onze klanten. Dit kan variëren van klantenservice, order administratie tot technische helpdesks. Alles is gericht op klanttevredenheid en relatieontwikkeling om zo consumenten aan een merk te binden.
Onze online serviceteams bevinden zich uiteraard ook op sociale media. We beheren online communities en faciliteren chats met technische ondersteuning. Van sterke verkoopondersteuning via online orderbeheer, orderregistratie en betalingsverwerkingsservices, CPM levert complete online oplossingen voor een geweldige Customer Experience.
CPM’s Technical Support Teams are there in a customer’s moment of need to deliver a knowledgeable, trustworthy and professional service; all with a customer-service oriented approach.
With a language coverage spanning EMEA, Americas and Asia Pacific; CPM’s multi-lingual customer support specialists provide international customer service support across 26+ languages.
Effectively managing customer queries, advice, consumer complaints and cases, all whilst doing so in the customer’s preferred communication channel can be a huge challenge for many brands.
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