News & insights

CCA Global Excellence Awards

We are delighted to announce that CPM Barcelona and Airbnb picked up the “BPO Contact Centre Team of the Year” award in the prestigious, industry recognised CCA Global Customer Service Excellence annual award ceremony, which took place in Glasgow on the 17th November.

And as if that wasn’t enough, we were unexpectedly awarded the Judges Discretionary Award for the “Overall Team of the Year”, selected from 4 categories and 20+ entries from leading international brands!

A number of our Airbnb team members were there on the night to celebrate this victory and further celebrations took place with the Airbnb team on site in Barcelona as they revelled in the win.

This is an absolutely fantastic achievement for CPM Barcelona and our client, Airbnb and a massive congratulations all of the CPM – Airbnb team who have done such a brilliant job on this programme as it continues to grow from strength to strength!

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